BOOKINGS AND PAYMENT:
Please call 01453 834477 for information and telephone bookings. Our telephones are manned between 09.00 and 17.00 Monday to Friday.
For online bookings click here. Please send postal bookings to Torbay Express Ltd, Gydynap Lane, Inchbrook, Glos, GL5 5EZ.
In all cases we shall need to know: your name, address, telephone number, any email address, date of train selected, class and number of seats required, joining station and any optional extras (off-train tours, Devon cream teas, guaranteed tables for two).
Payment of telephone and online bookings and any optional extras must be made in full by credit or debit card at the time of booking. A charge of 2½% applies to credit card payments. Cheque payments should be made in favour of Torbay Express Ltd.
ACKNOWLEDGEMENTS AND TICKETS:
Bookings made by telephone will be acknowledged verbally at the time of booking. If a written acknowledgement is required, please provide a stamped, self-addressed envelope at the time of booking. Tickets and other travel information will be despatched at least 5 days before the departure date. Please pay particular attention to the departure and arrival times then notified as these may vary from the times shown on this website.
DISABILITY INFORMATION:
Travel is in heritage carriages with narrow doors and steps up from the platform. However, we are able to accommodate a limited number of folding wheelchairs but we must be notified of this at the time of booking. For disability access information at your joining station, please contact the train operating company responsible for managing that particular station.
STANDARD CONDITIONS OF BOOKING AND TRAVEL:
Whilst every reasonable effort will be made to ensure that the locomotive, route and train timings will be as specified herein, Torbay Express Ltd (“the Company”) reserves the right to alter these at any time should this become necessary owing to circumstances outside the Company’s control. Accordingly, the Company will not incur or accept any liability to customers for any such alterations. On the day of the journey, all reasonable efforts will be made to ensure that the train runs as advertised. However, the Company cannot accept any responsibility for delays, alterations or curtailment of the journey as a result of circumstances outside the Company’s control and therefore the Company’s responsibility shall be limited to returning customers to the station at which they joined the train.
The steam locomotive allocated to each train may vary and no guarantee can be given as to the availability of any particular locomotive. Should the designated steam locomotive be declared unfit to commence or continue the service, it may become necessary to substitute a diesel locomotive. In such circumstances credit vouchers of £20 per person (Standard Class), £30 (First Class) and £40 (Premier Class) will be issued for use against future bookings where such failure has occurred prior to or during the outward sector of the journey but no other liability will be incurred.
Your booking constitutes acceptance of these standard conditions of booking and travel and no refunds shall be due other than in the event of cancellation of the train prior to commencement of the journey.