News

rss

The latest news from the Torbay Express


Problems!
Problems!

Unfortunately the end of last week (9 August 2019) proved to be a problematic time for us! Not only did the steam locomotive scheduled to haul the Torbay Express on Sunday, 11 August (No. 60009 'Union of South Africa') fail its Fitness To Run (FTR) test prior to being moved from Southall to Bristol because of leaky boiler pipes, BUT also our website went down - never a good thing at any time, but as far as we were concerned the timing couldn't have been worse!

 

Friday afternoon and evening saw 'all hands on deck' in the Booking Office to contact every passenger by phone and/or email to let them know what had happened. Where possible people are transferring to one of the other dates, with discount or having full refunds, and we are currently in the process of actioning these. 

 

We would like to thank everyone for their understanding and patience. 








b i u quote

Save Comment
Showing 0 Comment


Book Now

Click here to reserve your
seat on the Torbay Express

Categories